01
Build
We design and develop your website, software, mobile application, or customized digital solution.
ICT Support & Maintenance
ICT Support & Maintenance in Ethiopia
Your technology shouldn't stop when your project is delivered.
DevEthix Solutions & Consultancy provides organizations with reliable ongoing ICT support, system maintenance, troubleshooting, monitoring, and technical consultancy to keep their technology secure, stable, and productive.
From Development to Long-Term ICT Support
Consult → Build → Deploy → Warranty → Free Support → Continuous Maintenance → Long-Term ICT Partnership
02
Deploy
We deploy and configure your system, server, database, domain, SSL, integrations, and required infrastructure.
03
Warranty
We provide a defined warranty period to resolve issues related to the delivered solution.
04
Free ICT Support
Eligible projects receive 1 year of free maintenance, ICT support, and staff technology training after deployment.
05
Long-Term Support
After the included support period, organizations can continue with a professional annual ICT Support & Maintenance contract that includes ongoing staff technology training.
One Year of Free ICT Support
For eligible projects developed and deployed by DevEthix, we provide:
- 1 year free maintenance
- 1 year free ICT technical support
- Bug fixing related to the delivered system
- Basic system troubleshooting
- Website maintenance
- Technical consultation
- Staff technology training for new joiners
- Security updates
- Basic performance monitoring
- Server and hosting assistance
- Domain and DNS assistance
- SSL certificate assistance
- Backup monitoring
- User technical assistance
Free support is subject to the terms and scope defined in the project agreement and does not include unlimited new features, major system modifications, third-party service costs, hardware replacement, or unrelated development work.
What We Support
Continuous technical support across the technology environments organizations rely on.
Websites
Website maintenance, troubleshooting, updates, performance optimization, and security.
Web Applications
Ongoing technical support and maintenance for business applications and SaaS platforms.
Mobile Applications
Technical maintenance, bug fixing, updates, and deployment assistance.
Servers & Hosting
Server monitoring, configuration, troubleshooting, optimization, and deployment assistance.
Domains & DNS
Domain configuration, DNS management, SSL, and related technical support.
Business Email
Email configuration, account troubleshooting, DNS records, and business email assistance.
Databases
Database monitoring, maintenance, optimization, backup support, and troubleshooting.
Cloud Infrastructure
Cloud deployment, configuration, monitoring, and technical assistance.
Networking
Basic organizational network troubleshooting and ICT infrastructure consultation.
Security
Security updates, configuration reviews, vulnerability awareness, and basic security maintenance.
Staff Technology Training
Technology orientation for new staff, system walkthroughs, and practical training so teams can use your digital tools confidently.
Our ICT Support Services
Practical maintenance, monitoring, troubleshooting, and consultancy for production environments.
Technical troubleshooting
Diagnose and resolve system, application, and infrastructure issues.
Website maintenance
Updates, content support, performance checks, and upkeep for live sites.
Software maintenance
Ongoing care for business applications and delivered platforms.
Server monitoring
Watch availability, resource health, and critical service status.
Cloud infrastructure support
Assistance with cloud deployments, configuration, and operations.
Database maintenance
Health checks, optimization support, and operational troubleshooting.
Backup monitoring
Verify backup processes and support recovery readiness.
Security updates
Apply and advise on essential security patches and configuration hygiene.
Performance optimization
Identify bottlenecks and improve system responsiveness.
Domain & DNS management
Configure and troubleshoot domains, DNS records, and routing.
SSL certificate management
Certificate setup, renewal assistance, and HTTPS troubleshooting.
Business email support
Mailbox setup, DNS mail records, and account issue resolution.
User account support
Help with access, roles, and day-to-day user technical assistance.
System configuration
Adjust environments, services, and operational settings safely.
ICT consultancy
Practical guidance for infrastructure, operations, and technology decisions.
Emergency technical assistance
Priority help for urgent incidents based on your agreement.
Software updates
Coordinated updates for supported systems within the plan scope.
System health checks
Scheduled reviews of availability, security posture, and stability.
Staff technology training
Train new joiners and existing staff on your systems, tools, and ICT workflows as people join the organization.
Already built your system with DevEthix?
Eligible projects developed and deployed by DevEthix receive 1 year of free maintenance and ICT support after deployment.
After your included support period ends, choose a support plan that fits your organization's needs.
Choose the Right ICT Support Plan
Flexible ICT support plans designed for organizations that need reliable technical assistance, maintenance, monitoring, and long-term technology support.
Essential
Small organizations requiring reliable basic ICT support and maintenance.
15,000 ETB
/ month
- Website/system maintenance
- Basic technical support
- Domain & DNS support
- SSL management
- Basic server/hosting assistance
- Security updates
- Backup monitoring
- Monthly system health check
- Staff technology training for new joiners
- Support during business hours
Professional
Growing organizations that require regular maintenance, monitoring, and priority technical support.
35,000 ETB
/ month
- Everything in Essential
- Server monitoring
- Database maintenance
- Performance optimization
- Cloud infrastructure support
- More frequent maintenance
- Priority technical support
- Security monitoring
- Backup verification
- System health reports
- Ongoing staff tech training & refreshers
- Increased support coverage
Enterprise
Organizations with critical systems, complex infrastructure, or advanced ICT support requirements.
Starting from
75,000 ETB
/ month
- Everything in Professional
- Dedicated technical support
- Advanced server/infrastructure management
- Advanced monitoring
- Priority/emergency support
- Disaster recovery planning
- Security assessment
- Infrastructure optimization
- Custom staff technology training programs
- Custom SLA
- Dedicated technical contact
- Customized support coverage
Support plans cover the maintenance and technical support services described in the selected plan. New features, major system modifications, new applications, hardware, third-party licenses, cloud infrastructure costs, and major development projects are billed separately where applicable.
Final enterprise support scope and pricing may be adjusted based on infrastructure size, number of systems, users, locations, uptime requirements, and SLA requirements.
Get Technical Support When You Need It
Organizations can report technical issues, request maintenance, or ask for ICT assistance through our support channels. Each request can be categorized, prioritized, assigned, and tracked until resolution.
Submit Request
Review
Assign
Resolve
Verify
Close
Support Priorities
Response and resolution targets are defined according to the organization's support agreement and service level.
Critical
Complete system outage or critical business functionality unavailable.
High
Major functionality affected and business operations significantly impacted.
Medium
Normal technical issue with a workaround available.
Low
General request, consultation, configuration, or minor issue.
What Happens After Year One?
Development → 1 Year Free Support → Paid Support Plan → Long-Term ICT Partnership
Year 1
Free Maintenance & ICT Support
Eligible DevEthix development projects receive one year of included support and staff technology training according to the project agreement.
Year 2+
Choose a Support Plan
Organizations can continue with Essential, Professional, or Enterprise - including ongoing staff technology training.
Long Term
Technology Partnership
DevEthix continues supporting the organization's systems, infrastructure, websites, cloud environment, security, maintenance, staff technology training, and technical operations.
Why Organizations Choose DevEthix
An ICT technology partner - not a short-term delivery vendor.
One Technology Partner
Development, deployment, maintenance, ICT support, and staff technology training from one technology partner.
Faster Troubleshooting
A team already familiar with the systems we developed.
Proactive Maintenance
Identify technical problems before they become major business disruptions.
Security & Reliability
Keep systems updated, monitored, and maintained.
Cost Efficiency
Avoid unnecessary technical downtime and fragmented service providers.
Long-Term Partnership
Our relationship does not end when your project is delivered - including training as new staff join.
We don't just build technology. We help organizations keep it running.
From the first line of code to long-term maintenance and ICT support, DevEthix works with organizations throughout the lifecycle of their digital infrastructure.
Frequently Asked Questions
Is ICT support included with projects developed by DevEthix?+
Eligible projects can receive one year of free maintenance, ICT support, and staff technology training according to the project's agreement and support scope.
What happens after the free support period?+
Organizations can continue with an annual paid ICT Support & Maintenance contract.
Does free support include new features?+
No. New features, major modifications, and new development are handled separately.
What is included in the support plans?+
Each plan includes the maintenance, monitoring, troubleshooting, staff technology training, and technical support services described in the selected plan.
Can DevEthix support systems developed by another company?+
Yes, subject to a technical assessment and support agreement.
Can you manage our server and hosting?+
Yes, DevEthix can provide server, hosting, cloud, deployment, and infrastructure support depending on the organization's requirements.
Can you support our business email and domain?+
Yes. We can assist with business email configuration, domains, DNS, SSL, and related technical issues.
Can you provide emergency technical support?+
Emergency support can be provided according to the organization's support agreement and availability.
Does the support plan include new features?+
No. New features and major development work are quoted separately.
Do support plans include staff technology training?+
Yes. All ICT support plans include technology training for staff, including orientation for new joiners on your systems and tools. Higher plans include ongoing refreshers and customized training programs.
Ready for long-term ICT partnership?
Tell us about your systems and we'll recommend the right support path - free included support or a paid plan.